This Privacy Policy outlines how Harrington Kitchens (“we”, “our”, or “us”) collects, uses, stores, and protects personal information.

Harrington Kitchens is committed to safeguarding your privacy and handling personal information responsibly. This policy explains how we manage the information we collect through our business operations, including through our website.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). More information about privacy rights in Australia can be found on the website of the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au

What Personal Information We Collect

Personal information is any information that can identify an individual. The type of personal information we may collect includes:

• Your name
• Residential, postal, and email addresses
• Phone numbers and contact details
• Information relating to enquiries or consultations with Harrington Kitchens
• Details about products or services you have purchased from us or expressed interest in
• Information provided when requesting a quote, booking a design consultation, or completing forms on our website
• Any additional information you choose to provide when communicating with us
• From time to time we may also collect information through customer surveys, feedback forms, or interactions with our team.

How We Collect Personal Information

We generally collect personal information directly from you when you interact with us. This may occur when you:

• Request a quote or consultation
• Contact us by phone, email, or through our website
• Visit one of our showrooms
• Subscribe to our mailing list or marketing communications
• Submit an enquiry through our website or social media platforms
• Participate in promotions, surveys, or feedback requests
• Apply for employment with Harrington Kitchens

If you choose not to provide certain information, we may not be able to provide some products, services, or information you request.

In some cases, we may also collect information from third parties where it is necessary to deliver our services, such as suppliers, contractors, or service providers.

Website Data and Analytics

When you visit our website, certain non-identifiable information may be collected automatically for analytical purposes. This may include:

• Pages viewed on the website
• Time spent on pages
• Number of visits or sessions
• Device or browser type

 

This information helps us understand how visitors use our website so we can improve its performance and content.

We may use tools such as Google Analytics or similar analytics services to measure website traffic and marketing effectiveness.

Our website may also use advertising tools such as Google Ads remarketing, which may show you advertisements on other websites after you have visited ours. These tools do not identify you personally.

You can manage advertising preferences through your Google Ads settings.

Cookies

Our website may use cookies and similar tracking technologies. Cookies are small files stored on your device that help websites recognise your browser and remember certain preferences.

Cookies allow us to:

• Understand how visitors interact with our website
• Improve website functionality and performance
• Provide a better browsing experience

Most web browsers automatically accept cookies, but you can adjust your browser settings to refuse or delete them if you prefer.

How We Use Personal Information

We collect and use personal information to support the operation of our business and provide services to our customers. This may include:

• Responding to enquiries or requests
• Providing quotes, consultations, or design services
• Processing orders and delivering products or services
• Communicating with you about your project
• Improving our products, services, and customer experience
• Sending information about products, services, or promotions that may interest you
• Conducting research, planning, or marketing activities

You can choose to opt out of marketing communications at any time.

Disclosure of Personal Information

We will not sell or rent your personal information to third parties.

However, we may share your information with trusted third parties where necessary to provide our services or operate our business. These may include:

• Contractors, installers, and trades involved in your project
• IT service providers and website developers
• Marketing or communications service providers
• Payment processors or financial service providers
• Delivery or logistics providers

We may also disclose personal information if required or authorised by law.

Overseas Disclosure

Generally, Harrington Kitchens stores personal information within Australia. In limited circumstances, some service providers we use may store or process data overseas. Where this occurs, we take reasonable steps to ensure that appropriate privacy protections are in place.

Access and Correction

You may request access to the personal information we hold about you at any time.

If you believe any information we hold about you is incorrect, incomplete, or out of date, you may request that it be updated or corrected.

To protect your privacy, we may ask you to verify your identity before providing access to personal information.

In most cases there is no fee for requesting access or correcting information, although a reasonable administrative charge may apply in certain circumstances.

Direct Marketing

We may occasionally send information about our products, services, promotions, or events that may be relevant to you.

You can opt out of receiving marketing communications at any time by:

• Clicking the unsubscribe link in our emails
• Contacting us directly

Third-Party Websites

Our website may contain links to other websites. These external websites operate independently and have their own privacy policies.

Harrington Kitchens is not responsible for the privacy practices or content of third-party websites.

Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

These measures include secure systems, restricted access to sensitive data, and appropriate internal procedures.

Complaints

If you believe your privacy has been breached or you are concerned about how we have handled your personal information, please contact us using the details below.

We will investigate your complaint and aim to respond within 30 days.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Contact Us

If you have any questions about this Privacy Policy or wish to access or update your personal information, please contact:

Harrington Kitchens

Email: [email protected]

Phone: (02) 4647 1122

Website: www.harringtonkitchens.com.au

Changes to This Policy

Harrington Kitchens may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements.

Any updates will be published on our website.